Did you get the chance to join our recent webinar with floral expert and friend of Details, Holly Chapple? We had a wonderful discussion about contract terms, why they're so important to a successful floral business, and how you might implement them with your own floral business!
Having a solid contract in order is the best way to protect your business, and often times new clauses are added after something unpleasant occurs. Getting your terms right before something goes wrong is your best defense against the unknown. That being said, there is a balance between properly covering the needs of your business and not intimidating your clients. It's up to you to decide what clauses need to be included, what your flexibility is, and how and when you'll enforce the terms.
In a recent survey we conducted within our community, we found that the top ten most used terms are as follows:
Most of these clauses are related to collecting payments, or other standard sorts of boilerplate you need to even get your foot in the door.
What about terms that cover things like liability, unexpected happenings, and extenuating circumstances? Instances that might affect your ability to safely and comfortably deliver on an event?
We found that less than half of those surveyed are using Force Majeure clauses, which protect you from what is sometimes known as "an act of God"; situations that are so far outside of our control that nothing could've accounted for or predicted them. Having a clause like this is a kind of catch-all for worst-case scenarios.
We also found that the following terms are not being used at all (!) or are being used by only a very small percentage of those surveyed:
As discussed in the webinar, not all of these terms are suitable for every floral business; however, it's still important to consider everything you need and not just the basics to outline payment expectations and standard operating procedures. The terms you provide are your best defense against the unexpected, however unlikely. If you're a customer and you didn't get the chance to watch the webinar, reach out to our team and we'll be happy to provide access.
Click the button below for a free download of the most common 16 Contract Terms for Florists! These are the terms that come standard with a Details subscription.
If you're not a customer, note that access to these business development webinars is an exclusive members-only benefit of being a part of our platform, and we'd like to welcome you to join us with a 7-day free trial of the software!
Follow Details on Instagram!